FAQs
What payment methods do you accept?
We offer a range of quick smart pay options: Apply Pay, Google Pay, Paypal, and Shop Pay.
Plus, there are standard secure payment options: Visa, Mastercard, and Amex.
Plus a variety of BNPL options.
Yes we offer:
Afterpay
Zip Pay
Paypal Pay in 4
Klarna
Although we don’t have a shop front, you are most welcome to stop by to view the
products from our office in Southport, QLD, Australia, by appointment. Please message
us via 0458 999 785 or info@revivedartisan.com.au
Yes, you can order online or view or pick up the product by appointment at our location in Southport, Gold Coast, Queensland.
Yes, we ship worldwide. Please see our 'Shipping Policy' for time frames and more details.
Yes, all orders are shipped from our Gold Coast, Queensland, Australia warehouse.
We ship worldwide, and postage rates are calculated at checkout.
We offer free shipping on orders over:
$150 AUD in
Australia
$280 NZD for
New Zealand
$200 USD in the USA.
For all other countries, shipping is calculated at checkout.
Local pick-up
is available on the Gold Coast, Qld, Australia
Yes, our rates are based on Australia Post.
With overseas orders, sometimes the rates can be higher than expected. In these instances, we can shop around for you to find a better postage rate. Please get in touch with us using the chatbot at the bottom right of the website.
We want to ensure you receive your items quickly and safely, so we have outlined our shipping policy below.
Where do we ship to?
We currently ship worldwide, and the postage is calculated automatically on the website at checkout.
Free Shipping
We offer free shipping on orders over:
$150 AUD in Australia
$280 NZD for New Zealand
$200 USD in the USA.
For all other countries, shipping is calculated at checkout.
You can view the estimated shipping cost at checkout before submitting your order.
Please note that parcels over 10kgs may require additional shipping fees due to their size or weight.
Shipping Provider and Time Frames
Our standard shipping method is via Auspost and Sendle, which typically takes 3 to 5 days within Australia,
3 to 10 days to New Zealand and up to 7-14 days for other countries.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email to monitor the progress of your package. Please allow 24 hours for the tracking
information to update.
Local Pick Up
We also offer pick up at our Southport, Gold Coast, Queensland location.
Contact Us
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us via the Chatbot at the bottom right of our website.
We are committed to providing exceptional customer service and will do our best to resolve any issues you may have. Thank you for shopping with us
We ship within 12-24 hours of receiving an order.
Shipping Provider
Our standard shipping method is via Auspost and Sendle, which typically takes 3 to 5 days within Australia, 3 to 10 days to New Zealand and up to 7-14 days for other countries.
If you have a preference for your region, please write it in the notes at checkout or contact us on the 'CHAT' bot located at the bottom of the website on the right side.
Shipping Provider and Time Frames
Our standard shipping method is via Auspost and Sendle which typically takes 3 to 5 days within Australia, 3 to 10 days to New Zealand and up to 7-14 days for other countries.
If you require your goods to be express-posted, please let us know, and we can arrange a quote for you.
After placing your order, you’ll receive a confirmation email containing your order details and a tax invoice.
If you have not received it, please check your spam/junk mail folder.
Still no luck? Please contact us via the ‘CHAT’ bot and let us know. Our customer service team will reply with your receipt attached.
Once your order has been processed, we’ll send you a follow-up email to let you know about the shipping process and provide your tracking number.
You will receive an email with a tracking link once your order has been dispatched. If you can’t find the email, please check your Spam or Junk folder. Still can’t locate it?
Contact us, and we’ll happily resend the link.
If you already have your tracking number, you can also track your order directly through the ‘CHAT’ bot located at the bottom right of our website.
Yes, please message us on the ‘CHAT’ bot located in the right corner of the website
and we can make all the required changes.
We hope that you are satisfied with your purchase. However, we understand that there may be occasions when you need to return or exchange an item.
Returns
If you are not entirely satisfied with your
purchase, we're here to help. You have 30 calendar days to return an item from
the date you received it. To be eligible for a return, your item must be
unused, in the same condition that you received it, and in the original
packaging. Please provide us with the original order number and reason for
return. Shipping fees for returned items will be the responsibility of the
customer. Once we receive your item, we will initiate a refund to your credit
card (or original method of payment).
Exchanges
If you received a damaged or defective item or received the wrong item, we
will exchange it for you. Please provide us with the original order number and
a photo of the damaged/defective/wrong item.
Non-returnable items
Please note that some items are not eligible for return or exchange. These
include:
Clearance or sale items
Contact us
If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us at via the 'CHAT' bot on the right bottom corner of our website.
We are committed to providing exceptional customer service and will do our best to resolve any issues you may have.
Please message us with questions and requests on the 'CHAT' bot at the bottom right corner of our website or here /pages/contact
